Faqs

1. Definitions

1. “Client” means the person/s buying the Services as specified in any invoice, document or order, and if there is more than one Client is a reference to each Client jointly and severally.

2. “Services” means all goods or services supplied by Epoxy Professionals to the Client at the Client’s request from time to time.

3. “Epoxy Professionals” means Australian Epoxy Group 77 688 519 217 trading as ‘Epoxy Professionals, its successors and assigns or any person acting on behalf of and with the authority of Epoxy Professionals.

4. “Price” means the Price payable for the Services, as agreed between Epoxy Professionals and the Client in accordance with clause 4 below.

5. “Terms” means the terms and conditions contained in this document.

2. Acceptance

1. Epoxy Professionals agrees to supply the Services to the Client in accordance with the Terms of this document, subject to any other special conditions, caveats or provisos that may be notified to the Client relating to the Services, or particular quotation.

2. The Client is deemed to have accepted and is immediately bound, jointly and severally by these Terms, and Epoxy Professionals quotation on these Terms along with any supplemental conditions contained in the quotation or otherwise notified to the Client, if it does any of the following:

a. places an order for Good or Services;

b. Communicates acceptance of a quotation in writing (whether any requested deposit has been paid or not);

c. allows the Services to be undertaken;

d. Pays any deposit to Epoxy Professionals required in a quotation; or

e. Makes any request or does any other action to cause Epoxy Professionals to proceed with providing the Services.

3. These Terms may only be amended with Epoxy Professionals consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Client and Epoxy Professionals.

3. Quotation and Deposits

1. Where Epoxy Professionals provides a quotation for the supply of Services to the Client, the scope of the Services is limited to those described in the quotation only. Epoxy Professionals may provide an amended quotation if the Client requests a change to the scope of the Services.

2. Epoxy Professionals may at any time vary the quotation for increases in tax, duty or any other Government charges relating to the Services sold which come into effect after the date of the quotation. In the event such increases in tax, duty or government charges become applicable after acceptance of a quotation then the quotation and Price are deemed to be varied such that the Price is increase to include all such increases.

3. The Client must pay a deposit on terms indicated in the quotation, which is non-refundable unless otherwise indicated in the quotation.

4. Epoxy Professionals is not obligated to supply the Services until the deposit is paid by the Client and Epoxy Professionals confirms acceptance to the Client in writing.

5. Unless otherwise stated within a quotation or via direct communication to the Client, a quotation is only valid for three (3) months from the date of its issue and may be withdrawn any time at Epoxy Professionals discretion.

4. Price and Payment

1. At Epoxy Professionals sole discretion the Price shall be either:

a. as indicated on any invoice or by verbal agreement provided by Epoxy Professionals to the Client; or

b. Epoxy Professionals quoted price (subject to clause 4.2).

2. Epoxy Professionals reserves the right to change the Price if:

a. a variation to Epoxy Professionals quotation is requested by the Client;

b. the availability or cost of materials or labour changes compared to those prevailing as at the date of the quotation;

c. if the complexity of circumstances underlying the need for the Services requested to be performed have not been reasonably and properly disclosed to Epoxy Professionals

d. other circumstances outside of Epoxy Professionals control.

3. A Deposit equal to 50% of the total Price is required unless otherwise agreed, at Epoxy Professionals sole discretion.

4. Unless otherwise communicated or quoted prior to Delivery or commencement of the Services, the cost of delivery is not included in the Price.

5. Time for payment of the Services is of the essence. The Price will be payable by the Client on the date/s determined by Epoxy Professionals, which may be:

a. on completion of Services;

b. before commencement of Services;

c. by way of instalments/progress payments in accordance with Epoxy Professionals payment schedule determined by Epoxy Professionals under any quotation or agreed by Epoxy Professionals in communication supplementing a quotation;

d. the date specified on any invoice or other form as being the date for payment; or

e. failing any notice to the contrary, the date which is fourteen (14) days following the date of any invoice given to the Client by Epoxy Professionals.

6. Epoxy Professionals will render its final tax invoice for the Services provided to the Client upon completion of the Services.

7. Payment may be made by cash, electronic/on-line banking, or by any other method as agreed to between the Client and All payments must be made free from any set-off, deduction, exchange or claim whatsoever.

8. Unless otherwise stated the Price does not include GST. In addition to the Price the Client must pay to Epoxy Professionals an amount equal to any GST Epoxy Professionals must pay for any supply by Epoxy Professionals under this or any other agreement for the sale of the Services. The Client must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Client pays the Price. In addition the Client must pay any other taxes in accordance with clause 2 that may be applicable in addition to the Price, except where they are expressly included in the Price.

9. The Client acknowledges that the Services and materials associated with Services may be of substantial size/quantity and that storage of the same may be a significant burden to Accordingly, the Client hereby authorises Epoxy Professionals to utilise third party storage facilities to store the materials if storage is required under this clause and the Client agrees to be responsible for all reasonable costs incurred as a result of storage and freight of the materials. The Client agrees it is liable to pay for storage and freight costs charged to Epoxy Professionals, at rates determined by Epoxy Professionals if:

1. the Services are not able to be undertaken for any reason arising due to the actions of the Client;

2. materials required for the performance of the Services are not utilised by the anticipated time due to delay in performing the Services caused by the Client.

10. The Client shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Client by Epoxy Professionals nor to withhold payment of any invoice because part of that invoice is in dispute.

5. Completion of Services

1. In relation to completion of Services, these are deemed to have been delivered and finalised for the Client upon notification by Epoxy Professionals to the Client once Epoxy Professionals considers the Services to have been completed and fully performed as set down in a quotation (“Delivery”).

2. Epoxy Professionals may perform the Services incrementally or in stages, as set down in a quotation or communication by Epoxy Professionals to the Client. Each separate instalment/increment/stage shall be invoiced and paid in accordance with the provisions in these terms and conditions.

3. Any time or date given by Epoxy Professionals to the Client is an estimate only. The Client must still accept or facilitate Delivery of the Services even if late, and Epoxy Professionals will not be liable for any loss or damage incurred by the Client as a result of Delivery being late.

4. The Client must:

a. Take and acknowledge Delivery whenever they are notified as being delivered by Epoxy Professionals

b. ensure all surfaces to which Services are to be performed/applied are free from defect, including such as water ingress or rising damp;

c. facilitate Delivery and provide uninterrupted and exclusive access and occupation to the physical locations where Services are required to be performed;

d. remove from the physical location where Services are to be Delivered any rubbish, furniture, personal effects or other property or peoples likely to impede Epoxy Professionals performance in Delivery, in order to minimise delays, risk of injury or any possible damage. In the event that the Client is unable to take delivery of the Services as arranged, then Epoxy Professionals shall be entitled to charge a reasonable fee for redelivery and/or storage as described in clause 5.5.

5. If the Client does not comply with clause 5.4, then Epoxy Professionals may at its discretion:

a. delay Delivery and charge a re-delivery / re-booking fee of $200 plus GST (or such other reasonable amount notified by Epoxy Professionals to the Client having regard to the nature of the Services, the staff that were otherwise required to have been ready to complete the Services and whether storage is required in the meantime) to the Client, which shall be payable in addition to the Price; or

b. remain on-site and await for uninterrupted access to be provided and/or remove items or rubbish from the Delivery location and, unless such tasks or delay were specifically included in the scope of the Services, charge the Client a delay / preparation fee which shall be payable in addition to the Price and be calculated by multiplying the time of the delay or that such preparation takes by Epoxy Professionals hourly rate of $350 plus GST with a minimum charge of 1 hour.

6. Unless agreed otherwise in writing, all Services are performed during Epoxy Professionals normal business hours, Monday to Friday between 6.30am and 5pm and Saturday’s 8am and 3pm.

6. Risk & Liability

1. Risk of damage to or loss of the finalised product of Services shall at no time pass to Epoxy Professionals and to the extent which Epoxy Professionals is required to take on any such risk then this shall re-pass to the Client on Delivery. Upon request by the Client, Epoxy Professionals may at its discretion repair any staining, scratches and/or holes not specifically associated with the Services at the expense of the Client.

2. If there is any damage or destruction to materials utilised in Services but prior to Delivery, Epoxy Professionals is entitled to receive all insurance proceeds payable for the Services and/or materials utilised in performance of Services. The production of these terms and conditions by Epoxy Professionals is sufficient evidence of Epoxy Professionals rights to receive the insurance proceeds without the need for any person dealing with Epoxy Professionals to make further enquiries.

3. If the Client requests Epoxy Professionals to:

a. leave materials outside Epoxy Professionals premises for collection; or

b. deliver the materials to or perform Services at an unattended or unsupervised location, then such materials shall be deemed Delivered once left at and shall be at the Client’s sole risk and all Services performed shall be deemed performed once Epoxy Professionals undertakes them and gives notice to the Client. Epoxy Professionals shall in no event be liable for damage or loss which occurs once Delivered at an unattended or unsupervised location.

4. The Client acknowledges that Epoxy Professionals shall not be responsible for any defects in the materials used in the Services, or any loss or damage howsoever arising, from the Client not adhering to:

a. The manufacturer’s recommended maintenance methods and regimes; and

b. Any of Epoxy Professionals recommendations via written communications or terms sheets.

5. Epoxy Professionals is not liable for and offers no guarantee against cracking and/or lifting of the Services which may result from structural movement, poor substrates or other pre-existing defects whether they are readily apparent or not and the Client releases Epoxy Professionals from any such liability or claim on this basis.

6. Excluding the negligence of Epoxy Professionals, the Client releases Epoxy Professionals from all liability to the Client for any cost, loss or damage (direct, indirect, consequential, economic, physical or otherwise, including loss of profits) of any nature arising in any way:

a. from any defect or failure of the Services which are supplied to the Client.

b. incurred by the Client or any third party by reason of any delay in Delivery of the Services.

7. Should Epoxy Professionals be delayed in or prevented from Delivering due to any cause beyond its control, Epoxy Professionals shall be entitled to cancel or suspend Delivery without incurring any liability to the Client for any cost, loss or damage whatsoever arising therefrom.

8. Notwithstanding anything to the contrary, the liability of Epoxy Professionals for any cost, loss, damage, or injury whatsoever shall be limited to the Price of the Services, and Epoxy Professionals shall not be liable for any consequential or indirect damage or loss of any kind whatsoever.

9. Where guards are included in the Services quoted for, there is no express or implied term or warranty given by Epoxy Professionals that such guards will comply with any safety requirements which may be applicable, and it shall be the sole responsibility of the Client to ensure that the guards meet those safety requirements.

10. The Client indemnifies Epoxy Professionals against all and any claims including all costs and expenses associated with, made by any third persons for any loss, injury or damage of any nature whatsoever arising from the use of those things arising from the Services on and from Delivery, including use in any manner in contravention of any recommendation made by the manufacturer

7. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)

1. The Client must inspect the Delivered production Delivery and must within seven (7) days of delivery notify Epoxy Professionals in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Client must notify any other alleged defect in the Services as soon as reasonably possible after any such defect becomes evident. Upon such notification the Client must allow Epoxy Professionals to inspect the Services.

2. Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (Non-Excluded Guarantees).

3. Epoxy Professionals acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees, which shall prevail to the extent of any inconsistency.

4. Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Epoxy Professionals makes no warranties or other representations under these terms and conditions including but not limited to the quality or suitability of the Services requested. Epoxy Professionals liability in respect of these warranties is limited to the fullest extent permitted by law.

5. If the Client is a consumer within the meaning of the CCA, Epoxy Professionals liability is limited to the extent permitted by section 64A of Schedule 2.

6. If Epoxy Professionals is required to replace the items associated with Services performed under this clause or the CCA, but is unable to do so, Epoxy Professionals may refund any money the Client has paid for the Services.

7. If the Client is not a consumer within the meaning of the CCA, Epoxy Professionals liability for any defect or damage in the products Delivered by the Services is:

a. limited to the value of any express warranty or warranty card provided to the Client by Epoxy Professionals at Epoxy Professionals sole discretion;

b. limited to any warranty to which Epoxy Professionals is entitled, if Epoxy Professionals did not manufacture the materials utilised in performance of the Services;

c. otherwise negated absolutely.

8. Subject to this clause 7, Epoxy Professionals is not liable to provide remediation unless:

a. the Client has complied with the provisions of clause 1; and

b. Epoxy Professionals has agreed that the Services performed are defective; and

c. Notification of the defective Services is made within a reasonably time of Delivery:

9. Notwithstanding clauses 7.1 to 7.8 but subject to the CCA, Epoxy Professionals shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

a. the Client failing to properly maintain the finished products arising from the Services;

b. the Client using the finished product arising from the Services for any purpose other than that for which they were designed;

c. the Client continuing the use of the finished product arising from the Services after any defect became apparent or should have become apparent to a reasonably prudent operator or user;

d. the Client failing to follow any instructions or guidelines provided by Epoxy Professionals or any manufacturer’s specifications or recommendations;

e. fair wear and tear, any accident, or act of God or any other such act or other thing outside of the control of

10. Notwithstanding anything contained in this clause if Epoxy Professionals is required by a law to provide remedial services then Professionals will only do so on the conditions imposed by that law.

8. Default and Consequences of Default

1. Notwithstanding any other right of Epoxy Professionals under these Terms or at law, if the Client fails to make payment of Epoxy Professionals tax invoice by its due date then Epoxy Professionals is entitled to charge default interest to the Client. The Client is liable to pay such default interest and acknowledges that the default interest will be a rate of 2.5% per calendar month or, should that be determined not to be enforceable by a court of competent jurisdiction then at the rate charged by Epoxy Professionals financier for overdraft interest rate for unsecured overdrafts in excess of $100,000 plus 2% per annum.

2. Interest shall be calculated on a daily basis from the due date to the date of payment in full.

3. Interest will capitalise at the end of each calendar month such that the interest then forms part of the monies owed and will itself bear interest in addition to the monies already unpaid. This clause does not merge upon any judgment obtained by Epoxy Professionals against the Client, unless waived by Epoxy Professionals in its sole and absolute discretion. Interest is immediately due and payable as a liquidated debt to Epoxy Professionals from the date that it accumulates.

4. If the Client owes Epoxy Professionals any money the Client shall indemnify Epoxy Professionals from and against all costs and disbursements incurred by Epoxy Professionals in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Epoxy Professionals contract default fees, and bank dishonour fees).

5. Without prejudice to any other remedies Epoxy Professionals may have, if at any time the Client is in breach of any obligation (including those relating to payment) under these terms and conditions Epoxy Professionals may suspend or terminate the supply of the Services to the Client. Epoxy Professionals will not be liable to the Client for any loss or damage the Client suffers because Epoxy Professionals has exercised its rights under this clause.

6. Without prejudice to Epoxy Professionals other remedies at law Epoxy Professionals shall be entitled to cancel all or any part of any order of the Client which remains unfulfilled and all amounts owing to Epoxy Professionals shall, whether or not due for payment, become immediately payable if:

a. any money payable to Epoxy Professionals becomes overdue, or in Epoxy Professionals opinion the Client will be unable to make a payment when it falls due;

b. the Client becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

c. a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Client or any asset of the Client.

9. Cancellation

1. Epoxy Professionals may cancel any contract to which these terms and conditions apply or cancel Delivery of Services:

a. at any time before Services are commenced; or

b. in the event of default by the Client then from the date of such default, by giving written notice to the Client. On giving such notice Epoxy Professionals shall repay to the Client any money paid by the Client for the Services. Epoxy Professionals shall not be liable for any loss or damage whatsoever arising from such cancellation.

2. The Client may only cancel orders no less than 72 hours prior to the Services commencing in which case, the Client’s deposit will be reimbursed. Cancellation of orders for Services made to the Client’s specifications, or for non-stocklist items, cannot not be accepted once production has commenced, or an order has been placed.

3. In the event that clause 9.1(b) applies, the Client shall be liable for any and all loss incurred (whether direct or indirect) by Epoxy Professionals as a direct result of the cancellation and supply of the Services to the date of cancellation, including but not limited to any loss of profits, expenditure on wages and other business expenses and materials that were allocated to the Services. Epoxy Professionals shall be entitled to deduct all such costs from any deposit paid.

10. Building Industry Fairness (Security of Payment) Act 2017 / Building and Construction Industry Security of Payment Act 1999 (NSW)

1. At Epoxy Professionals sole discretion, if there are any disputes or claims for unpaid Services then the provisions of the Building Industry Fairness (Security of Payment) Act 2017 (Qld) and/or Building and Construction Industry Security of Payment Act 1999 (NSW) may apply.

2. Nothing in this agreement is intended to have the affect of contracting out of any applicable provisions of the Building Industry Fairness (Security of Payment) Act 2017 (Qld) or Building and Construction Industry Security of Payment Act 1999 (NSW), except to the extent permitted by the Act where applicable.

11. General

1. The failure by Epoxy Professionals to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Epoxy Professionals right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

2. These terms and conditions and any contract to which they apply shall be governed by the laws of the territory or state in which Epoxy Professionals has its principal place of business, and are subject to the jurisdiction of the courts in that state.

3. Epoxy Professionals may license or sub-contract all or any part of its rights and obligations without the Client’s consent how this does not reduce or diminish Epoxy Professionals obligations under these Terms.

4. The Client agrees that Epoxy Professionals may amend these terms and conditions at any time. If Epoxy Professionals makes a change to these terms and conditions, then that change will take effect from the date on which Epoxy Professionals notifies the Client of such change. The Client will be taken to have accepted such changes if the Client makes a further request for Epoxy Professionals to provide Services to the Client.

5. Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.

6. The Client warrants that it has the power to enter into this agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.

7. The Client shall give Epoxy Professionals not less than fourteen (14) days prior written notice of any proposed change of ownership of the Client and/or any other change in the Client’s details (including but not limited to, changes in the Client’s name, address, contact phone or fax number/s, or business practice) should the Services not yet have been Delivered. The Client shall be liable for any loss incurred by Epoxy Professionals as a result of the Client’s failure to comply with this clause.

12. Force Majeure & product risks

1. Any agreement to undertake Services are subject to the absence of any circumstances or conditions outside of the control of Epoxy Professionals. This may include common event impacting ability to undertake the Services such as strike, accidents, thermal conditions, natural disasters, acts of god, terrorism and/or other delays beyond Epoxy Professionals control.

2. The Client releases Epoxy Professionals for any claim that it may have or damages incurred as a result of delays or damage arising from circumstances described in clause 1.

3. The Services typically involve the use of powerful and toxic chemicals. While precautions are taken, no responsibility will be accepted for injury to any person or loss of damage of any property arising from reasonable performance of the Services. By accepting and/or instructing Epoxy Professionals to undertake Services, the Client agrees to release and indemnify Epoxy Professionals from any liability or any such injury, loss or damage.

4. Many of the Services require Epoxy Professionals to grind and coat the surface. Epoxy Professionals does not undertake or offer levelling services and unless specifically included in any Quote, no Services shall be deemed to include any works to make the surfaces level in any way. The coating will follow any imperfections of the surface, many of which may be imperceptible, or difficult to see, when the surface is uncoated. Such imperfections are likely to be highlighted by the coating products (particularly gloss finishes). These imperfections may include differences in finished floor levels across the slab, cracks and holes, rain-effected concrete, etc. and Epoxy Professionals shall in no event be responsible for:

a. remedying the imperfections prior to completion of Services; or

b. remedying the imperfections after completion of the Services whether the Services make the imperfections more readily apparent or not.